This program focuses on different techniques in telephonic conversations and helps you provide the student with the necessary skills for communication over the phone in different scenarios.
The Telephone Etiquette Training Module includes:
Facilitator’s Guide: This guide instructs a trainer on step by step methods to train students on the Telephone Etiquette module. The guide is a useful tool in conveying one's message to a group or individual effectively. It highlights each step in detail so the trainer knows the subject in and out and is ready to take a smashing class. The Guide makes references to the Course Material at different steps.
Course Material: The Course Material is formulated as a simple and comprehensive layout for the subject of Telephone Etiquette. This document provides material to talk about in synch with the Guide.